Frequently Asked Questions

Find clear answers to common questions about generator servicing, Kirloskar spares, maintenance plans, warranties, and support processes, helping you quickly understand our services and service commitments.

Frequently Asked Questions

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Explore detailed answers to frequently asked questions covering generator servicing, genuine Kirloskar spare parts, maintenance contracts, warranty coverage, and support procedures, designed to help you better understand our service approach, response process, and long-term reliability commitment.

General Questions

Get answers to general questions related to our firm, awards, affiliations etc

Product Questions

Some common product related queries and answers regarding our product sales & spares

Service Questions

Get clear answers to queries related to various service schedules and options

Warranty Questions

Get clear information on questions related to product and service warranties

You can request service by contacting our service team via phone, email, or by raising a service request through our customer support channel.

Customers should provide:

  • Generator/engine model
  • Serial number
  • Installation location
  • Nature of complaint
  • Contact details

Our service team typically responds within 24 hours, depending on location and service availability.

Yes, our trained service engineers provide on-site inspection, troubleshooting, and repairs.

Yes. Emergency breakdown support is available to minimize downtime.

General Questions

Who We Are

G-Care Diesels Pvt Ltd

Customers Served:

15,000 plus

Employee Count:

140 Experts

Service Area:

Central & North Kerala

Regular servicing is recommended every 500 Hours operating hours or as per the manufacturer’s schedule.

A routine service usually includes:

  • Engine oil check/change
  • Air filter inspection/cleaning
  • Fuel system inspection
  • Coolant level check
  • Electrical and battery inspection

Yes, we offer Annual Maintenance Contracts (AMC) for regular inspections and preventive maintenance.

Preventive maintenance helps avoid unexpected breakdowns, improve performance, and extend equipment life.

Yes, we provide service support for both in-warranty and out-of-warranty equipment.

Service Related

Dealership of:

Kirloskar Oil Engines Ltd

Scope of Work

Sales & Service

Product Types

Spares, Oils, Coolants

Industries:

Residential & Commercial

Yes. We supply genuine spare parts from Kirloskar Oil Engines Limited. Our Genuine parts restore optimum power and fuel efficiency and are backed by the Kirloskar Warranty.

Genuine parts ensure proper performance, longer engine life, and compatibility with the equipment.

Most commonly required spare parts are kept in stock for quick service.

Yes, spare parts can be dispatched to customer locations when required.

Customers can reach us through phone, email, or service request forms.

Spare Related

Service Center:

Kirloskar Oil Engines Ltd

Scope of Work:

Servicing Works

Additional:

Remote Monitoring

Also Provide

Bandhan, Anubandhan

Warranty status can be verified using the machine serial number and purchase details.

Typically required:

  • Purchase invoice
  • Warranty certificate
  • Equipment serial number

Yes. Service records are maintained to track maintenance history and improve service support.

Yes, service support may be available depending on the location and service network coverage.

Yes. Service records are maintained to track maintenance history and improve service support.

Warranty Questions

Authorised Dealer:

Kirloskar Oil Engines Ltd

Scope of Work:

Warranty, Post Warranty

Service Area:

Central & North Kerala

Industries:

Residential & Commercial

Who We Are

Kirloskar Generator Service, Spares & Maintenance Experts

We are the Authorized Service Brand For the KOEL Green Gensets and Diesel Engines in Kerala.

We’re an authorized service and spares dealer for Kirloskar Oil Engines Ltd, delivering dependable generator and diesel engine solutions across Kerala. Backed by experienced leadership, certified technicians, and a fully equipped workshop, we handle preventive maintenance, overhauls, refurbishments, and genuine parts supply. Recognised by Kirloskar for service excellence, we support industries, institutions, and infrastructure projects with responsive after-sales, technical expertise, and support.

G-Care Diesels Private Limited

140+

Expert Engineers

Over 140 trained engineers and technicians ensure reliable generator servicing, fast diagnostics, and expert Kirloskar support, delivering consistent performance, safety, and minimal downtime.

15K+

Customers Served

Proudly serving 15,000+ customers across Kerala with dependable generator service, genuine Kirloskar support, and responsive maintenance solutions trusted by industries and institutions.

27+

Years Experience

With 27+ years of combined industry expertise, our leadership and technical teams deliver proven generator solutions, reliable service practices, and trusted Kirloskar support.

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